Cancellation & Refund Policy

This policy covers cakes reserved through this site for collection in store. It follows the Act on Consumer Protection in Electronic Commerce and related Korean law; where this policy gives the customer less than the law does, the law applies.

Before the day baking starts — that is, up to the day before your pickup date — cancel for a full refund. Nothing has been made yet.

From the day baking starts — the day before pickup, and the pickup day itself — no refund. The cake is made individually to your order by then, and the right of withdrawal does not apply to such goods (Article 17(2)(5) of the Act on Consumer Protection in Electronic Commerce). You agree to this on the reservation form before the order is placed.

Not collected on the pickup date — no refund. These are fresh goods made for one date and cannot be kept or resold. We hold it until close that day.

The shop cannot fulfil the order — full refund, whenever it happens. Ingredients run out, equipment fails, the shop has to close: we contact you as soon as we know.

What you collect is wrong, damaged or spoiled — remade or refunded in full, whichever you prefer. Tell us on the day of collection.

Signed-in customers cancel from My Page. Guests should contact the shop using the details in the footer — cancelling a guest reservation goes through the shop because a refund has to be made to the person who paid.

If you cannot collect, tell us as early as you can. Once production has started we cannot promise a refund, but there may be something the shop can do.

The law gives a consumer 7 days to withdraw from a purchase, and a policy cannot give less than that. The exception above is not us writing a shorter window: it is the exception the same law makes for goods produced individually to order, which applies only because it is disclosed and agreed to before the order is placed.

Refunds are returned through the payment method you used. Where payment was made by card, the refund is requested to the card company within 3 business days of the refund being agreed; when the amount reaches your account depends on that company's own schedule.

Where payment was made in store at collection, the refund is made in store.

Please contact the shop first, using the details in the footer. If we cannot resolve it between us, you may apply to the Korea Consumer Agency or a local consumer dispute body, or use the e-commerce dispute mediation scheme.